We aim to provide the best possible service to you. However,
should it happen that you are not happy with the service provided, we
will deal with your complaints in a timely, courteous and helpful manner.
In the first instance, we would advise you to write to or
phone or ask to see the Section Head in question.
If you do not receive a satisfactory response to your complaint
you may send a written complaint to the appropriate Director of Services/Head
of Function as follows:
Roads and Water Services issues - Mr. Marcus O' Connor
Housing, Fire & Emergency Services & Human Resources issues - Mr. Karl Cashen
Planning & Development, Environment and Community & Enterprise issues - Mr. Matt Shortt
Financial Management, Corporate, Information Technology &
Procurement issues - Mr. Liam McCarthy
address your letter to the appropriate Director/Head of Function, Civic
Offices, Limerick Road, Nenagh and provide as much information as possible
to enable your complaint to be dealt with in a speedy and appropriate
manner. The matter will be investigated and a response will be issued
to you within 21 days. If we cannot forward a full reply in that time,
we will write to you and inform you of the delay and the reason for same.
will aim to deal with all complaints concerning delays in services,
mistakes and poor customer service within 21 days of receipt of complaint.
If we cannot forward a full reply in that time, we will write to you
and inform you of the delay and the reason for same.
your complaint consist of complex, technical or legal aspects, we would
advise you to put your complaint in writing in order to avoid any mistakes
we make a mistake, we will apologise for same, explain why it happened
and rectify the matter immediately.
will include information on internal and external appeals and complaints
procedures in all our documentation, publications and forms.
The Office of the Ombudsman :
If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law, the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. Tha Ombudsman provides a free, impartial and independent dispute resolution service.