CUSTOMER ACTION PLAN - 2005 - 2009
North Tipperary County Council adopted its first Corporate Plan and Customer Action Plan 2001 to 2005 in April 2001. The Corporate Plan provided a framework for the organisation, setting out the organisation’s agreed mission, goals and objectives in respect of it’s many functions and activities. The Customer Action Plan provided contact and service details together with customer services commitments. During the intervening years, we have monitored performance in respect of both plans and have published bi-annual implementation reports.
Following the local elections in June 2004, it was necessary to commence a review of these plans and to put in place new plans for the lifetime of the new Council. The new Plans were drafted by our staff and following consultation with the Council, we invited submissions from our customers, Members of our Councils and Strategic Policy Committees, the County Development Board and our Workplace Partnership Committee. The Plan was subsequently adopted by the Council at it’s meeting held on the 20th December 2004.
This Plan will be monitored on an on-going basis and bi-annual reports will be presented to the County Council with regard to implementation issues. These reports will be published on our website at www.tipperarynorth.ie.
We strive to continually improve the services we provide to the public and would welcome any comments or observations from our customers which can be submitted via e-mail to countysecretary@northtippcoco.ie or in writing to Corporate Services Section, North Tipperary County Council, Civic Offices, Limerick Road, Nenagh.
Terry O’Niadh
County Manager
December 2004.
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