Water Services
GENERAL INFORMATION
Our Water Services Section is located at Civic Offices, Limerick Road, Nenagh and can be contacted by direct dial to 067 44828 or 44829
WATER SUPPLY
Disruptions to water supplies
The reasons for disruptions to supply are many – some are within the control of this Council and others are as a result of unforeseen events.
Where the disruption is within the control of the Council, we will notify all affected customers at least 24 hours in advance of the proposed disruption. This notification will include our best estimate of the duration of the disruption.
Where the disruption is unanticipated, we will immediately try to establish the cause. Where a delay in repair is anticipated we will notify all affected customers within 24 hours of the disruption giving full details of the cause and the anticipated time for return of the supply. This will involve placing notices on the local Radio Station and/or delivering leaflets to individual houses and/or use of a mobile P. A. system.
Complaints with regard to supplies
We aim to ensure that our customers are provided with a first class service. Should you, at any time, be dissatisfied with our service, you may forward your complaint to the Director of Water Services.
We will acknowledge receipt of your written complaint within 3 working days and will issue a full reply within 3 weeks.
Requests for disconnections
When you submit a written request for a disconnection, we will forward it to the relevant technical staff.
Where the application is complete, we will issue an acknowledgement of receipt within two working days. This acknowledgement will confirm the date on which the application was received and the date by which it is intended to effect the disconnection
APPLICATIONS FOR CONNECTIONS TO WATER OR SEWER MAINS AND FOR ROAD OPENING LICENCES.
When you submit an application for a connection or a licence to excavate a public road, we will examine it immediately to ensure that the application is completed correctly.
Connection.
If the application is incomplete, we will notify you within 3 working days specifying the further information needed to complete it.
We will issue our decision on your application for a connection within 2 weeks of receipt of a completed application. This will include notification of fees due. A grant of permission will issue within 3 days of payment of fee by you.
Road opening.
We will issue our decision on your application for a road opening licence within 4 weeks of receipt of completed application. This will include notification of fees due.
A grant of permission will issue within 3 days of payment of fee by you.
GROUP SCHEME APPLICATIONS
When you submit an application for a subsidy for an existing group scheme, we will examine it immediately to ensure that the application is completed correctly.
Where the application is incomplete, we will notify you within 3 working days and specify the further information needed to complete it. Payment of subsidy in respect of existing schemes will issue within 3 weeks of receipt of a completed application.
PRIVATE WELL GRANT APPLICATIONS
When you submit an application for a private well grant, we will examine it immediately to ensure that the application is completed correctly.
If an application is incomplete, we will notify you within 3 working days specifying the further information needed to complete it.
We will issue our decision of provisional approval/refusal within 3 weeks of the date of receipt of completed application.
Payment of grant will issue to you within 5 weeks of date of receipt of all required documentation on completion of all work and water tests.
WATER CHARGES
Please direct your enquiries with regard to water charges to our Revenue Section which is located at The Civic Offices, Limerick Road, Nenagh and can be contacted by direct dial to 067 44525 or 44526.
Payment of Charges
We will issue water charges demands before the 30th April and 31st October each year.
Where charges are not paid within 7 days, appropriate action will be taken for recovery which will include issuing of a notice requiring payment within 7 days. If payment is still not received, a further reminder will be issued, followed by either disconnection or legal proceedings or both, as warranted by the individual case.
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